PRIVACY AND COOKIE POLICY
VR ESCAPE LTD RESPECTS THE PRIVACY OF THE VISITORS AND USERS OF ITS WEBSITE www.vrescape.uk AS WELL AS THE PRIVACY OF ITS CUSTOMERS WHO THROUGH OUR WEBSITE MAKE A BOOKING. THIS POLICY DESCRIBES WHICH INFORMATION WE COLLECT DURING THE USE OF OUR WEBSITE AND FROM YOU AS OUR CUSTOMER, AND HOW WE FURTHER USE AND PROTECT THIS INFORMATION.
1. APPLICABILITY
THIS PRIVACY AND COOKIE POLICY APPLIES TO EVERY WEBSITE VISIT, TRANSACTION AND EVERY AGREEMENT THAT IS CONCLUDED THROUGH OUR WEBSITE. ALL THE INFORMATION, INCLUDING YOUR PERSONAL DATA, THAT WE GATHER ABOUT YOU DURING YOUR VISIT AND/OR USE OF OUR WEBSITE WILL BE HANDLED IN ACCORDANCE WITH THIS POLICY AND THE PURPOSES AS DESCRIBED HEREIN. THIS PRIVACY AND COOKIE POLICY DOES NOT APPLY TO ANY WEBSITES OF OTHER COMPANIES WHO LINK TO OUR WEBSITE OR TO THOSE WE LINK TO FROM OUR WEBSITE.
2. DATA THAT WE COLLECT
OUR WEBSITE ENABLES YOU TO HAVE YOUR BOOKING DETAILS DELIVERED TO THE E-MAIL ADDRESS OF YOUR CHOICE. WE CAN COLLECT YOUR DATA WITHIN THE CONTEXT OF OUR SERVICES IN TWO WAYS:
DATA AS PROVIDED BY YOU
VR ESCAPE LTD COLLECTS DATA THAT IS PROVIDED BY YOU SUCH AS YOUR EMAIL ADDRESS AND PASSWORD WHEN YOU REGISTER YOURSELF AS A NEW CUSTOMER AND CREATE AN ACCOUNT. WE FURTHERMORE COLLECT DATA SUCH AS YOUR NAME, ADDRESS, TELEPHONE NUMBER AND PAYMENT DETAILS. YOUR E-MAIL ADDRESS WILL BE USED TO SEND YOU THE BOOKING CONFIRMATION. IN ADDITION TO THE CREATION OF AN ACCOUNT, WE CAN ALSO COLLECT YOUR E-MAIL ADDRESS SEPARATELY THROUGH OUR WEBSITE WHEN YOU SIGN UP FOR OUR NEWSLETTER.
DATA THAT WE AUTOMATICALLY COLLECT FROM YOU
VR ESCAPE LTD COLLECTS DATA THAT WE RECEIVE BASED ON YOUR VISIT TO OUR WEBSITE, AND POSSIBLY OTHER WEBSITES WHICH ARE ACCESSIBLE FROM OUR WEBSITE. WE COLLECT YOUR IP ADDRESS AND THE TYPE OF BROWSER YOU USE, BUT ALSO THE DATE AND TIME OF YOUR VISIT OR USE AND IN WHICH WAY YOU MAKE USE OF OUR WEBSITE.
3. HOW DO WE FURTHER USE YOUR DATA?
YOUR DATA CAN BE USED FOR THE FOLLOWING PURPOSES:
ACCEPTANCE, PROCESSING AND FULFILMENT OF YOUR ORDER
YOUR DATA IS USED TO PROCESS, FULFIL, PRODUCE AND DELIVER YOUR BOOKING TO THE ADDRESS OF YOUR CHOICE. WITH YOUR DATA WE WILL ALSO KEEP YOU UPDATED WITH REMINDERS. WE PASS ON YOUR DATA TO OTHER COMPANIES WHO ON ASSIGNMENT BY US PROVIDE CERTAIN SERVICES. EXAMPLES OF THOSE COMPANIES ARE: ONLINE PAYMENT PROVIDERS SUCH AS WORLDPAY OR PAYPAL IN ORDER TO PROCESS YOUR (CREDIT CARD) PAYMENT; SERVICE PROVIDERS IN ORDER TO BE ABLE TO SEND OUT OUR E-MAILS OR OTHER TYPE OF CUSTOMER COMMUNICATION; MARKETING ANALYTICAL COMPANIES TO ANALYSE OUR DATA OR REMOVE DUPLICATE DATA FROM OUR DATABASE; AND THE PROVISION OF OUR CUSTOMER SERVICE.
MANAGING YOUR ACCOUNT
YOU ARE ABLE TO CREATE YOUR OWN ACCOUNT ON OUR WEBSITE. IN YOUR ACCOUNT WE STORE YOUR NAME, ADDRESS, TELEPHONE NUMBER AND YOUR E-MAIL ADDRESS. WE ALSO STORE INFORMATION REGARDING ANY PREVIOUS BOOKINGS THAT YOU MADE SO THAT YOU ARE ABLE TO REVIEW OR SHARE THEM.
DIRECT MARKETING, CO-BRANDED OFFERS AND SENDING NEWSLETTERS
WE CAN USE YOUR DATA FOR DIRECT MARKETING PURPOSES BY SENDING YOU COMMERCIAL INFORMATION OR AN OFFER CONCERNING OUR PRODUCTS AND SERVICES BY WAY OF E-MAIL, DIRECT MAIL, TELEPHONE (INCLUDING SMS AND PUSH NOTIFICATIONS) OR ANY OTHER MEDIUM. SUCH INFORMATION OR OFFERS CAN ALSO BE PUT TOGETHER IN A ´CO-BRANDED´ MANNER WHEN WE COOPERATE WITH A PARTNER OR AN AFFILIATED COMPANY AND IN THAT CASE WILL INCLUDE PRODUCTS OR SERVICES OF THIS THIRD PARTY.
YOU CAN SIGN UP FOR OUR NEWSLETTER WHICH IS SEND BY E-MAIL OR DIRECT MAIL. THIS WAY YOU WILL BE KEPT UP TO DATE ABOUT SPECIAL OFFERS AND OUR NEW OR COMPLEMENTARY PRODUCTS AND SERVICES. IF YOU NO LONGER WISH TO RECEIVE OUR COMMERCIAL INFORMATION LIKE OUR NEWSLETTER, YOU CAN ALWAYS LET US KNOW BY CONTACTING OUR CUSTOMER SERVICE. IF IT CONCERNS OUR COMMERCIAL E-MAILS, YOU CAN USE THE OPT-OUT LINK THAT IS INCLUDED AT THE BOTTOM OF THE E-MAIL.
MAINTENANCE, STATISTICAL ANALYSIS AND IMPROVEMENT OF OUR SERVICES
WE CONTINUOUSLY STRIVE TO IMPROVE OUR SERVICES. WE USE FOR THIS PURPOSE ANALYTICAL SOFTWARE PROVIDED BY THIRD PARTIES SUCH AS ADOBE ANALYTICS AND GOOGLE ANALYTICS. WITH THIS ANALYTICAL SOFTWARE WE PLACE COOKIES TO REGISTER VISITOR DATA IN GENERAL AND TO RECEIVE REPORTS ABOUT HOW OUR SERVICES ARE USED. IN THIS CONTEXT WE REGISTER THROUGH THE WEBSITE DATA LIKE THE IP-ADDRESS OF YOUR COMPUTER, THE DATA AND TIME OF YOUR VISIT OR USE, YOUR BROWSER, WHICH PRODUCTS YOU HAVE VIEWED. IN ADDITION WE CAN USE YOUR DATA IN ORDER TO ASK YOU TO PARTICIPATE IN A VOLUNTARY CUSTOMER OR MARKET RESEARCH. SOMETIMES OTHER COMPANIES CARRY OUT THIS RESEARCH ON ASSIGNMENT BY US. WE SHALL IN THAT CASE GIVE SUCH COMPANIES YOUR E-MAIL ADDRESS OR TELEPHONE NUMBER, WHO SHALL, NATURALLY, ALSO COMPLY WITH THIS PRIVACY AND COOKIE POLICY
FRAUD
WE USE OUR CUSTOMER DATA TO INVESTIGATE, PREVENT AND TAKE ACTION AGAINST FRAUD. IN THE EVENT WE ARE REQUESTED TO PASS ON CUSTOMER DATA IN ORDER TO COMPLY WITH A LEGAL OBLIGATION THERETO, FOR EXAMPLE AS A PART OF A CRIMINAL INVESTIGATION, WE SHALL COMPLY WITH SUCH A REQUEST AND TRANSFER THE REQUESTED DATA TO THE RESPECTIVE AUTHORITY OR FRAUD DETECTION AGENCY.
IMPROVEMENT OF OUR CUSTOMER SERVICE
IN ORDER TO BE ABLE TO HELP YOU OUT QUICKLY WITH ANY QUESTIONS, OUR CUSTOMER SERVICE USES YOUR DATA SUCH AS YOUR NAME AND BOOKING NUMBER. OUR CUSTOMER SERVICE MAY TAKE NOTES DURING THE CONVERSATION TO REGISTER WHY YOU CONTACTED US AND WHICH SOLUTION WE PROVIDED. SUCH DATA IN RELATION TO OUR CUSTOMER SERVICE IS ALSO STORED BY US. THIS IS USEFUL IF YOU WOULD CONTACT US ANOTHER TIME. IF YOU CONTACT OUR CUSTOMER SERVICE BY TELEPHONE, E-MAIL OR LIVE CHAT, WE MAY ALSO RECORD AND STORE THE CONVERSATION ITSELF FOR QUALITY MONITORING AND TRAINING PURPOSES. THIS WAY, YOU HELP US WITH THE ANALYSIS AND IMPROVEMENT OF OUR CUSTOMER SERVICE.
4. TRANSFER TO THIRD PARTIES
WE ONLY PROVIDE YOUR DATA TO A THIRD PARTY AS SET OUT ABOVE. THIS SHALL SOLELY HAPPEN FOR PURPOSES AS DESCRIBED IN THIS POLICY OR IN WAYS THAT ARE COMPATIBLE WITH THESE PURPOSES. OUR EMPLOYEES AND ENGAGED THIRD PARTIES ARE OBLIGED TO RESPECT THE CONFIDENTIALITY OF YOUR DATA AND TO ADHERE TO THE CONTENT OF THIS POLICY. IN ADDITION TO THE FOREGOING, VR ESCAPE LTD SHALL SOLELY GIVE YOUR PERSONAL DATA TO ANY THIRD PARTIES IF WE HAVE RECEIVED THERETO YOUR PRIOR CONSENT, A LEGAL OBLIGATION APPLIES, OR IN THE EVENT OF A MERGER, ACQUISITION, REORGANISATION OR SIMILAR EVENT.
5. THE PROTECTION OF YOUR DATA
VR ESCAPE LTD HANDLES YOUR DATA, OF WHICH PERSONAL DATA CAN BE A PART OF, VERY CAREFULLY. WE HAVE IMPLEMENTED VARIOUS TECHNICAL AND ORGANISATIONAL MEASURES TO PROTECT YOUR PERSONAL DATA AGAINST LOSS OR UNAUTHORISED USE.
6. COOKIES
COOKIES ARE SMALL DATA FILES THAT ARE SEND ONLINE THROUGH YOUR BROWSER TOGETHER WITH THE PAGES OF OUR WEBSITE AND ARE STORED ON YOUR COMPUTER, TABLET, PHONE OR OTHER DEVICE. WE USE COOKIES TO OPTIMIZE YOUR USER EXPERIENCE WHILE VISITING OR USING OUR SERVICES BY WAY OF OUR WEBSITE. THE COOKIES ENSURE THAT OUR WEBSITE RECOGNISES YOUR BROWSER, PREFERENCES AND HISTORY ON YOUR NEXT VISIT. ADDITIONALLY, WE CAN USE COOKIES TO SHOW YOU RELEVANT INFORMATION, RECEIVE REPORTS ABOUT HOW VISITORS OR USERS MAKE USE OF OUR SERVICES THROUGH THE WEBSITE AND TO MAKE IT POSSIBLE TO INTEGRATE WITH THE SOCIAL MEDIA NETWORKS.
VR ESCAPE LTD USES THE FOLLOWING TYPES OF COOKIES:
FUNCTIONAL COOKIES: THESE COOKIES ARE NECESSARY IN ORDER TO VISIT OUR WEBSITE AND USE OUR SERVICES. THESE COOKIES ARE INTENDED TO FACILITATE THE USE OF OUR WEBSITE AND THEREFORE STORE YOUR PERSONAL SETTINGS, ITEMS ADDED TO YOUR BASKET AND WHETHER A PARTICULAR MESSAGE HAS ALREADY BEEN SHOWN TO YOU IN ORDER TO PREVENT THAT YOU WILL SEE IT AGAIN.
ANALYTIC COOKIES: THESE COOKIES REGISTER THE USE OF OUR WEBSITE USING GOOGLE ANALYTICS, OR ADOBE ANALYTICS. THESE STATISTICS GIVE US INSIGHT INTO, AMONG OTHER THINGS, HOW OFTEN OUR WEBSITE IS VISITED AND WHICH PARTS OF OUR WEBSITE OUR USERS FIND THE MOST INTERESTING, WHICH PRODUCTS YOU HAVE LOOKED AT. THIS DATA IS USED FOR STATISTICAL ANALYSIS OF VISITOR, USER AND CLICK BEHAVIOUR. WE DO THIS IN ORDER TO CONTINUALLY IMPROVE OUR WEBSITE AND TO MAKE IT AS USER-FRIENDLY AS POSSIBLE.
TRACKING COOKIES: THESE COOKIES ARE USED TO GATHER DATA ABOUT YOUR BROWSING BEHAVIOUR. THESE ALLOW US TO PROVIDE YOU WITH ADVERTS WHICH ARE MORE RELEVANT TO YOU AND MORE RELATED TO YOUR INTERESTS. THEY ARE USED, FOR EXAMPLE, TO LIMIT THE NUMBER OF TIMES YOU SEE AN ADVERT AND ALSO TO MEASURE THE EFFECTIVENESS OF OUR DIGITAL ADVERTISING CAMPAIGNS. THEY ARE POSTED ON BEHALF OF HUDSON DISPLAY SERVICES LTD, AND WITH OUR CONSENT, BY THIRD-PARTY ADVERTISING NETWORKS.
SOCIAL MEDIA COOKIES AND OTHER THIRD PARTY COOKIES: WHEN YOU USE OUR WEBSITE, CONTENT CAN BE OFFERED TO YOU BY COMPANIES OTHER THAN VR ESCAPE LTD. THESE COMPANIES CAN ALSO PUT COOKIES ON YOUR COMPUTER. ALSO, IF YOU SHARE CERTAIN VR ESCAPE LTD CONTENT USING SOCIAL MEDIA NETWORKS LIKE FACEBOOK OR TWITTER, THESE THIRD PARTIES CAN THEN ALSO PLACE COOKIES ON YOUR COMPUTER. IT IS IMPORTANT TO NOTE THAT WE HAVE NO ACCESS TO, OR CONTROL OVER, COOKIES CHOSEN BY THIRD PARTIES. WE SUGGEST YOU CONSULT THE WEBSITES OF THESE THIRD PARTIES FOR MORE INFORMATION ABOUT THEIR COOKIES AND HOW YOU CAN MANAGE THEM.
THE AFOREMENTIONED COOKIES WILL ONLY BE USED BY US AND ANY DATA COLLECTED THROUGH THEM SHALL NOT BE SHARED WITH THIRD PARTIES EXCEPT IF SUCH IS NECESSARY IN THE CASE OF A PURPOSE AS INCLUDED ABOVE AND IN ACCORDANCE WITH THIS PRIVACY AND COOKIE POLICY. THE COOKIES THAT ARE PLACED ON YOUR COMPUTER THROUGH YOUR BROWSER CAN BE DELETED IF YOU WISH TO. MOST BROWSERS ACCEPT COOKIES AUTOMATICALLY, BUT YOU CAN CHANGE YOUR BROWSER SETTINGS IF YOU NO LONGER WISH TO ALLOW THIS. YOU CAN FIND MORE INFORMATION UNDER “HELP” IN YOUR BROWSER. ALTHOUGH YOU WILL STILL BE ABLE TO VISIT OUR WEBSITE, IT IS POSSIBLE THAT IF COOKIES ARE NOT ACCEPTED, CERTAIN SERVICES OR SITE ELEMENTS WILL NOT FUNCTION OPTIMALLY.
7. YOUR RIGHTS (ACCESS, CORRECTION AND OBJECTION)
PURSUANT TO THE DATA PROTECTION ACT YOU CAN REQUEST TO ACCESS YOUR PERSONAL DATA. BESIDES ACCESS, YOU MAY ALSO REQUEST TO CORRECT OR COMPLEMENT YOUR DATA IN THE EVENT YOU HAVE NOTICED ANY MISTAKES OR YOU WISH TO FOR ANOTHER REASON. THE SAME APPLIES IN THE EVENT YOU WISH US TO REMOVE OR SHIELD YOUR PERSONAL DATA IN THE EVENT YOUR DATA IS INCORRECT, INCOMPLETE OR IRRELEVANT, OR IN ANY WAY PROCESSED IN VIOLATION OF A LEGAL PROVISION. SUCH REQUESTS FOR ACCESS, CORRECTION OR OBJECTION CAN BE DIRECTED TO OUR CUSTOMER SERVICE.
8. APPLICABLE LAW AND DISPUTES
THIS PRIVACY AND COOKIE POLICY AND YOUR USE OF OUR WEBSITE AND APP(S) SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE UK. ANY DISPUTE THAT MAY ARISE IN RELATION TO THIS PRIVACY AND COOKIE POLICY AND OUR SERVICES SHALL BE SUBJECT TO THE SOLE JURISDICTION OF THE COMPETENT COURTS OF THE UK.
9. AMENDMENTS AND QUESTIONS
OUR PRIVACY AND COOKIE POLICY MAY BE AMENDED FROM TIME TO TIME. WE SHALL PUBLISH EACH UPDATED VERSION ON THIS PAGE SO THAT YOU ARE ALWAYS UP TO DATE REGARDING THE DATA WE COLLECT, HOW THIS DATA IS USED AND PROTECTED AND THE CIRCUMSTANCES UNDER WHICH WE DISCLOSE IT.
IF YOU HAVE ANY QUESTIONS ABOUT YOUR DATA, OUR PRIVACY AND COOKIE POLICY OR ITS APPLICABILITY, YOU CAN ALWAYS CONTACT OUR CUSTOMER SERVICE.