TERMS AND CONDITIONS
BOOKING
The person who completes the booking online will be the “leader” for the purposes of the booking. The leader is responsible for payment of the total booking price. The leader must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes. The leader must be 18 years of age or over at the time of booking.
A booking is made with VR Escape Ltd when a) you pay us for the booking; and b) we issue you with a booking confirmation. We reserve the right to return your money and decline to issue a confirmation at our absolute discretion. A contract will exist between you and us when we issue a confirmation email to the leader that confirms the details of your booking. Upon receipt, if you believe that any details on the confirmation email are wrong you must advise us immediately and it may harm your rights if we are not notified of any inaccuracies.
Should any additional members of the group be added at a later date, it remains the responsibility of the leader to ensure that new members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.
AGE RESTRICTIONS
The VR Escape games involve complex puzzles which make them unsuitable for groups of under 12s. If playing with adults then 10yrs years upwards. Under 16’s must be accompanied by an adult (in the room but not necessarily playing.) Under no circumstances are children allowed to be alone in the experience.
PREGNANCY
In Virtual Reality there is an increased risk of bumping into someone or falling due to leaning on virtual furniture. If you or any member of your party are pregnant and would be worried about bumping or falling in the real world, you MUST NOT PLAY in VR.
DISABILITIES AND MEDICAL
If you or any member of your party has any medical problem or disability which may affect the booking arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen booking. In any case, you must give us full details in writing at the time of the booking. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the booking. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
TIME KEEPING
You are responsible for your own timekeeping. If you do not arrive on time we reserve the right to cancel your booking. Your session precedes someone else's session. We cannot allow your session to run late and unfairly impact another. It is not possible to add someone to a game once it has started so there is a very small window for late arrival.
INTOXICATION
If our games master believes you to be intoxicated you will not be allowed to play the game or remain in the building and you will not be refunded.
VIRTUAL REALITY AND GLASSES WEARERS
Our Virtual Reality Escape Rooms use current consumer HMD technology, with 3rd party head straps designed for comfort and ease of use. Your view, objects and scenery, will be entirely computer generated. Glasses wearers must note that while most frames will fit within the headset large ones may not. We have a few modified facial interfaces that may help but if you have the option, contact lenses may be preferable. By making a booking you accept and understand the above and if for any reason are unable to wear the technology required for the experience then you will not be entitled to a refund.
SAFETY
VR Escape Ltd is not liable for any (personal or equipment) damages caused by not following the rules described before the event. Each player agrees to the Terms and Condition of the Game before entering the escape room.
RISK WARNING: The use of head mounted virtual reality displays in a free roaming virtual reality game involves a risk of customers suffering personal injury including the possibility of serious injuries, permanent disability or death. All Customers who engage in such activities do so at their own risk0
PHOTOGRAPHY
You may take photos/video of your group putting the headsets on or taking them off. If you have a non-playing party member they may take photos/video of the group playing. We can also take photos/video of your group. Any photographs/video we take of your group playing will be shared with you and you agree that they may be used by us in our marketing and social media posts. If you do not want your photograph to be used on our website, social media or other marketing, please make that clear to us either in advance or to your host when you arrive.
SPECIAL REQUESTS
Any special requests must be advised to us at the time of booking. Although we will endeavour to meet any special requests, we regret we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
AMENDMENTS BY YOU
If you want to change your booking arrangements after our confirmation has been issued, you must inform us in writing as soon as possible. This should be done by the leader. We will do our best to assist but we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, we reserve the right, entirely at our discretion, to charge you an administration fee of £10 per person per change as well as any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.
IF YOU CANCEL:
If you or any other member of your party decides to cancel your confirmed booking you must notify us by calling us. No refunds will be given for bookings that are cancelled.
STANDARD TERMS: If you wish to rearrange a booking please inform us at least 7 days before the date your experience is booked for and we will try to rearrange your booking for a set fee. We cannot guarantee this is always possible, in which case we reserve the right to cancel your booking without a refund.
More than 7 days prior to booking – £10 , Less than 7 days prior to booking - £20, Less than 48hrs prior to booking - cannot rearrange.
IF WE CANCEL:
We reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed.
Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after booking. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
FORCE MAJEURE
We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions ”Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, pandemic, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control.
OUR LIABILITY TO YOU:
1) We will not be responsible or pay you any compensation for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of you or another member of your party; or the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” above); or an event which we or the supplier of services, even with all due care, could not foresee or forestall.
2) We will not be liable to you, your dependants or legal representatives for personal injury or death suffered by you or your group because the activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by VR Escape Ltd. By entering into VR Escape Ltd's premises and/or participating in our games you agree to indemnify VR Escape Ltd, staff and directors, against any loss or liability, cost, expense or damages arising from your visit. VR Escape Ltd. our employees, directors and agents are not liable, nor do they accept any responsibility for any loss or damage whatsoever to any person or property or the death of or injury suffered to any person entering the premises, because the activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by VR Escape Ltd
YOUR RESPONSIBILITIES AND LIABILITY:
We want all our customers to have an enjoyable experience. We ask you to remember that you are responsible for your actions and the effect they may have on others. If we believe that your actions could disturb other customers, our suppliers or our staff, or put them in any risk or danger, or damage property we may prevent you from continuing your booking. If we feel you have damaged our equipment, buildings (inside or out) fixtures, fittings, toilets or contents as a result of deliberate, inappropriate or irresponsible actions, we reserve the right to charge the leader to cover the cost and time taken to repair the damage caused, or replace any unrepairable items with new.
You are responsible for your safety and you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in the VR Escape Ltd building due to your inappropriate or irresponsible behaviour.
By entering VR Escape Ltd's premises you acknowledge that VR activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur. You assume and accept all such risks and hereby waive the right to sue VR Escape Ltd for any personal injury or death in any way whatsoever caused by or relating to your visiting our premises or participation in our games.
JURISDICTION and APPLICABLE LAW
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your booking will be dealt with by the Courts of England and Wales only.